100% Buyer Protection

How to return a product?

Just Send us refund request

Go to your account, your orders, then click on the “refund” button in-front of the require refunded order,.. then fill the form. One of our agents will contact you back to take you through the process.

Frequently Asked Questions (FAQs)

How do I return an item(s)? gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 14 days limit from the date of delivery, can be filed for return according to the following

How does it work?
  • you will have to provide us with:
  1. order number
  2. Reason for return has to be valid and return acceptance conditions met
  3. Return method
  • Log in Go to “My Account
  • Click on “Orders”,
  • Select the order (s) you want to return from the list.
  • Select the most appropriate return reason.
  • Add your comments.
  • Attach a photo for the product.
  • Add contact telephone number.
  • Or by contacting us (Arrange a Return, Replacement or Exchange). You may contact us only through email, live chat.
Conditions of returning an Item

Returns are accepted for :

Wrong Products, Defective products, Used/ refurbished and Counterfeit products

  • You have received a wrong product: you can return it with our delivery representative  ( we recommend and advise you to check your shipment in the presence of our delivery representative just to be sure that the delivered product type is the same as per your order, Returned product must be unused, in original unbroken packaging and includes all tags
  • You have received a damaged product during delivery processing: please contact our buyer support division within 24 hours for claim purposes. please send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. Returned product must be unused, in original unbroken packaging and includes all tags
  • You have received a Defective Product: We accept return up to 30 Days, …after the 30 days, please contact the manufacturer according to the manufacturer warranties
  • You have received a product that is not as described on the Site: You must return the product within (14) days of receipt of shipment. (Returned product must be unused, in original unbroken packaging and includes all tags, For electronics, open products will be accepted only if different from description or picture displayed.

Once we receive your returned product,  we will inspect the product quality
If product quality is not as described in our site, we will refund you according to your requested refund method.
Note that if the product quality is as described in the site, you will not be refunded and we will send you back your product.

Non-returnable Products.

No return, replace or exchange products in respect of:

1. Products that have been used or damaged by you or are not in the same condition as you received them.

2. Any consumable product which has been used or installed.

3. Products with tampered or missing serial numbers; or

4. Products that fall under specific categories, including food, beverages, household goods, swimwear, hosiery, underwear, socks, footwear, books, CDs/DVDs, potty training items, maternity belt, health, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, baby wipes, hygiene tissues, feeding related products),

5. Items that are not in original condition and packaging.

6. Damaged items due to misuse or showing signs of wear and tear, even if they still under warranty period.

7. Items that have been assembled, used, altered, or installed unless defective.

8. Item that were sealed and required their hygienic level to be intact from the manufacturer.

9. Orders shipped to international destinations [Outside Egypt].

10. I changed my mind.

11. Ordered by mistake.

12. Ordered the wrong color or the wrong size.

Full Refund:

we will refund to you the product amount in full (excluding the original shipping fees plus the return fees)  in case of

  • If the delivered products are faulty or not as described on our Site; or
  • If the return is due to an error on our side, such as an error in pricing or description, etc.
  • if you cancel the order before shipping
Refund Procedure:

We will issue a refund to you depending on the method you used for payment, as follows:

• If you paid by cash on delivery, we will issue a refund as store credits; or

• if you paid by credit/debit card, you can choose to have a refund as store credits or to your credit/debit card.

Refund Timescale:

Once your product is received back in our fulfillment center and inspected by our team, If your claim is successful; the refund will be subject to the following time scale

  • Product inspection might take 2-4 days
  • If the refund is to your credit/debit card, you will receive it within thirty (30) days after receiving the inspection team approval;
  • If your refund is store credits, you will receive the refund within three (3) days after receiving the inspection team approval; or
  • If you have cancelled your order before shipping, we will provide store credits within three (3) days from the cancellation, or within thirty (30) days if you choose to transfer back the amount to your credit/debit card.

Need help? please contact us

How do I send back the returned product to Aumland?

After receiving your return request, we will send our representative in 2 working days to your door to return the product

Need help? please contact us