Returns & Refund


               We are committed to selling high quality Products that we hope you enjoy using. Nonetheless we also know that, for one reason or another, there may be occasions when you need to exchange or return something you have bought.

You must therefore make sure that you check your Products carefully at the time of delivery before they are used or installed.

We also request that you keep your delivery receipt and copy of your order, which is accessible from your online profile at, as proof of purchase in the event of any after-sales queries.

Products purchased can be returned or exchanged within fourteen (14) days from the purchase date, subject to the conditions of this Section  All sizes and measurements of the Products are approximate but we do try to make sure that they are as accurate as possible.

It may be occasionally possible that the Product specification from the manufacturer may change or we may have trouble with the supply of certain Products and may therefore supply a substitute of the same or better quality at the same price.  If you are not satisfied with the replacement or substitute,  you can return such Products in accordance with the conditions of this Section or opt for either gift coupons or an exchange Product for the amount you had initially paid.

If you change your decision within fourteen (14) days from the date of the purchase of the Products, we may accept return of such Products or allow their replacement, subject to the following terms and conditions:

All Products we sell are covered by our fourteen (14) day Returns policy & 30 days against manufacturing defect

We accept return of the Products purchased by you or replace them, provided they are in good condition, salable and merchantable.

If the purchased Products – because of their nature or the way they are packaged or wrapped- can never be re instituted to the position as they were at the purchase date or can never be offered for sale to the general public, then we may have the right to reject their return or replacement unless for a manufacturing defect that was not apparent to you upon purchasing and unless you have been informed of and accepted such defect.

  • The Products to be returned or replaced do have a defect, do not comply with the specifications applicable at Egypt, or if the existing defect cannot be made good without affecting the quality of such Products. If the quality of the Products will not be compromised, we may have the right to reject replacement or return of such Products.


  • Products can be replaced or returned if they are not genuine or are counterfeit. It may be noted that we do not charge any extra fee for the return or replacement of Products.


  • We may have the right of not accepting the return or replacement of Products, if they were sold during special promotions and/or sales.


  • We have the right not to replace or return specific Products like watches, food items, undergarments etc. that come in contact with skin, unless for manufacturing defects or non-compliance with the prescribed specifications or standards or if the Product sold is different from the Product paid for by you. In such cases, we may provide alternative Products unless we agree otherwise with you.


  • You may note that refunds are made in the same manner as you made the purchase or you have the option to accept gift coupons or exchange Product for the amount you had initially paid, as you may choose to specify when you contact our customer service center or fill the contact form on the Contact Us page.


  • You may also note that refunds made on MasterCard or Visa may take up to 4-6 weeks

Items that Can’t be Returned

  • Products that not in the same condition you received it with, and in case you received a damaged order please add it to the return reason.
  • Computer laptops, desktops, and Kindles more than 30 days after delivery
  • Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • All under wears & swimming clothes
  • Any product missing the serial number
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Some jewelry orders
  • Some health and personal care orders
  • Grocery products
  • Items with special shipping restrictions