Delivery

From 1 – 4 Business Days

OBD (Open Box Delivery) is allowed

From 3 – 7 Business Days

OBD (Open Box Delivery) is not allowed

(OBD) Open BOX Delivery

FAQ

Q. What is Open Box Delivery (OBD)?

In Open Box Delivery, our Representative will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered.

Q. Is this Service available everywhere?

(OBD) Open Box Delivery will only be available currently for Cairo & Giza buyers

Other Cities are not eligible for (OBD) Open Box delivery

Q. Is this Service Free?

Open Box Delivery is a Free service.

Q. In case of COD (Cash on delivery), when should I make payment? Before or After Open Box Delivery?

You should always complete the payment before availing of Open box Delivery. In case you find the product is missing, damaged or completely different from what you ordered you can return the product immediately and get your money back from our representative.

Q. What will happen if the product is found to be missing/damaged/not what I ordered at the time of the delivery?

In case you find the product to be missing, damaged or completely different from what you ordered, please ask Aumland representative to take it back immediately.

In case of COD (cash on delivery) orders, you’ll get your refund immediately from our delivery representative.

In case of prepaid orders, you’ll get a refund credited to your account according to the returns policy.

Q. Can I get a replacement instead of refund?

You can only get refund in case the product is deemed not acceptable.

Are all the payment modes available with (OBD) open box delivery?

All the other payment modes except Card on Delivery is available along with Open Box Delivery orders.

Important Notes
  • In Open Box Delivery, our Representative will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered
  • In case you find the product to be missing, damaged or completely different from what you ordered please ask Aumland representative to take it back immediately. In case of COD (cash on delivery) you’ll get your refund immediately from our representative. In case of prepaid orders, you’ll get a refund credited to your account according to our return policy
  • Return requests for Missing, Damaged or Mis-shipment will not be accepted once Open Box Delivery is successfully completed
  • In case you find the device to be defective upon turning it on, you may contact Aumland for replacement/refund as per the returns policy
  • Credit Card on Delivery is not acceptable for Open Box Delivery
  • Customer should complete payment before opening the box for COD (cash on delivery) orders.
By opting in to Open Box Delivery you are agreeing to the following Terms & Conditions:
  • You understand that for open box delivery, You are required to take the delivery of product in person after producing a valid identity card…Production of valid identity card is optional only if your are not going to avail (OBD) Open box delivery
  • In case You choose cash on delivery mode of payment at the time of order, You understand and agree that the payment has to be made in full before the product can be opened to complete the open box delivery.
  • You agree and understand that only the Aumland delivery representative is entitled to open product package and deliver the product to You for Your inspection
  • You agree to inspect the product in the presence of Aumland Representative and confirm on the product by signing on the paper delivery sheet. You understand that inspection means checking the physical appearance & components of the product, if any, and does not include testing the functioning of the product
  • You understand that in case the product purchased is not the same as the product delivered, the delivery will be considered as ‘failed’ and the refund of the product price paid will be refunded as per our return policy of the product. In case of cash paid on delivery, the refund will be made to You immediately by Aumland delivery representative
  • You agree and understand that all other policies of the Website will be suitably applicable to You and the transaction completed on the Website and You agree to abide by and adhere to the same.